Policy

Privacy Policy

This privacy policy is designed to help you understand how we collect, use, and protect the personal information you provide to us, and to help you make informed decisions when using our website and our products and services. This statement will be continuously reviewed in light of new technologies, business practices, and the needs of our customers.

What Information Do We Collect?
When you visit our website, you may provide us with two types of information: personal information that you knowingly disclose and that is collected on an individual basis, and information about website usage that is collected on an aggregate basis as you and others browse our website.

Personal Information You Choose to Provide

For example, you may need to provide the following information:

  • Name/Email
  • Shipping address
  • Phone number

In addition to providing the above information, if you choose to correspond with us further via email, we may retain the content of your email messages, along with your email address and our responses. We provide the same protection for this electronic communication that we use when maintaining information received by mail and telephone.

Website Usage Information

Like other commercial websites, our website uses a standard technology called "cookies" (see explanation below, "What are Cookies?") and web server logs to collect information about how our website is used. Information collected via cookies and web server logs may include the date and time of visits, the pages viewed, the time spent on our website, and the websites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is linked to you as an individual.

How Do We Use the Information You Provide to Us?
Broadly speaking, we use personal information to conduct our business operations, provide customer service, and make available other products and services to our customers and potential customers. From time to time, we may also use the information we collect to notify you of new services and special offers that we think you will find valuable (you may receive emails or SMS messages with exclusive offers, new product information, the latest trends, and more). The lists used to send you product and service offerings are developed, managed, and designed to ensure the security and privacy of our customers' personal information. As a customer, you have the opportunity.

What Are Cookies? Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data stored by a user's web browser on the user's hard drive. Cookies can remember what information a user visits on one web page to simplify later interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to go from web page to web page and complete commercial transactions over the internet. Cookies are meant to make your online experience easier and more personalized.

How Do We Protect Your Information?
We use encryption and security best practices to protect the confidentiality of personal information we collect against unauthorized access or disclosure and unintentional loss, alteration, or destruction.

Do We Disclose Information to Outside Parties?
We may provide aggregated information about our customers, sales, website traffic patterns, and related website information to our affiliated businesses or reputable third parties, but this information contains no personally identifiable data unless otherwise stated in this privacy policy.

What About Legally Compelled Disclosure of Information?
We are not responsible for the practices of websites linked to or from our website, nor for the information or content contained within them.

Cancellation Policy

Canceling an order is possible within the processing time of 3 days. Outside of the processing time, canceling your order is not possible and will not be returned if there is something wrong with your product.

Return Policy

1. How Do I Return?
First, contact us via email; our email address is hairbysoleil.hbs@gmail.com and let us know your order number. We will then provide you with instructions and a return address to send your set back (except for sale items. These can only be exchanged, not returned). All returned items will be inspected to see if you qualify for a refund. All items must be returned in original, factory condition (unaltered, unworn, unwashed, original uncut lace, original unfrayed curl pattern, undamaged, and with tags attached with original packaging and gifts attached) because we do not sell refurbished or previously owned products. Ensure the hair is intact. We are NOT responsible for damage caused by customers and will NOT accept these return packages.

Note: we strongly recommend shipping your set via a trackable shipping option; the customer must provide us with the tracking number of the return shipment, as this can significantly speed up the process. Do not refuse to sign for your package. If you want to return it, sign for your package first and then email hairbysoleil.hbs@gmail.com for return instructions.

2. What Is the Return Period?
We provide a refund period for unopened hair within 14 days from the date you receive your hair.

3. Do I Have to Pay for Return Shipping?
Yes, you are responsible for all return shipping costs. We recommend sending your return with a tracking option, as we are not responsible for lost returns.

4. Can I Return My Hair Without Contacting You?
No. You must contact us before sending your return shipment, as the return address may differ from the address from which your order was originally sent.

Shipping policy

Order processing takes 3 working days and delivery takes 5-9 working days excluding (inter)national holidays or delay due to weather circumstances/holidays. Track and Trace will be updates once I receive and ship out your order.
- Insured shipping: package costs can be refunded if your package is lost/damaged
- Not insured shipping: When dropping of your package at the local carrier, we are no longer responsible for your items once you're provided with a track and trace code.
- Pick up: to make sure that you receive your package you can pick it up at our shop.